How Brazilian bike manufacturer Caloi refined its brand proposition

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Caloi is a major Brazilian bike manufacturer based in São Paulo, as well a leading brand for over 110 years. Caloi felt they needed to get closer to consumers and to understand what its brand meant to Brazlinian consumers. Together with Brazilian agency CO.R Inovação, they initiated a research project called “Reinventing the two wheels,” designed to understand the role of the bicycle and the Caloi in Brazilian’s lives. Very similarly to the Shimano Coasting initiative conducted by Shimano and IDEO, this project  consisted in meeting consumers of the target  audience in major cities in order to “discover the meaning and the importance a bike has on a biker life.” Explanations from Mariana Loducca Kok, one of the project’s managers at CO.R Inovação. Continue reading →

A series of books about experience design: J’ADOOORE

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Patricia Gallot-Lavallée calls herself an experience designer. She leads a consulting firm called Kenazart Experience Designers and is currently promoting a 6-part book called J’adooore – Six ingredients that create fans. The objective is to highlight what it is that make brands and products desirable:

  • Beauty
  • Scarcity
  • Suspense
  • Surprise
  • Humor
  • A “secret ingredient”

She was kind enough to send me the two first parts of the series (1) beauty and (2) scarcity. It features a very diverse set of examples and interviews, and the overall  idea if recognizing patterns of brand success is also interesting. However, I must say that I was surprised by the almost autobiographic tone of the book. The author speaks a lot about herself, about well-known brands and not-so-well-known experts. Surprisingly, she doesn’t feature a lot of examples of her own consulting work neither, which would have been good to promote her expertise. I’m curious how the next “ingredients” will be explained, and what the “secret ingredient will” be!